Last updated: 1/3/2025

At Pugliaffari, we highly value the protection of your personal data. In this privacy policy, we explain what information we collect, how we use it, with whom we share it, and what rights you have regarding your data.

If you have questions about this privacy policy, you can contact us at ciao@pugliaffari.com.

1. What data do we collect?

When you use our services or contact us, we collect the following personal data:

1.1 Data you provide yourself:

• First and last name

• Email address

• Phone number

• Address details (if relevant for bookings or agreements)

• Payment details (solely for billing and payment processing)

• Any additional information you share with us during correspondence or contractual agreements

1.2 Automatically collected data:

When you visit our website, we automatically collect certain data, such as:

• IP address

• Browser type and settings

• Device data

• Visited pages and interactions on the website

• Cookies and tracking technologies (see our cookie policy)

2. Why do we collect this data?

We use your data solely for legitimate purposes, including:

• Bookings and contractual obligations: To process reservations and execute our services.

• Customer service: To respond to questions and provide support.

• Marketing and communication: To keep you informed of relevant offers and updates (only if you have given permission).

• Legal obligations: To comply with administrative and legal requirements, such as guest registration with local authorities.

• Improving our services: To optimize our website and services based on user behavior.

3. How do we secure your data?

We take the protection of your personal data seriously and have taken appropriate technical and organizational measures to prevent misuse, loss, or unauthorized access. This includes:

• Encryption of data where necessary

• Limited access to personal data within our team

• Regular evaluation of our security measures

• Use of secure servers and systems

4. How long do we keep your data?

We do not keep your personal data longer than necessary for the purposes for which it was collected. Retention periods vary depending on the type of data and legal obligations, such as:

• Booking and invoice data: Kept for up to 7 years for tax purposes.

• Customer contact and communication: Up to 2 years after the last contact.

• Marketing data: Until you unsubscribe from our communications.

5. Sharing data with third parties

We share your data only with third parties if this is necessary for the execution of our services or when we are legally obliged to do so. This may include:

• Rental platforms (such as Airbnb, Booking.com, etc.) for managing bookings.

• Local authorities for the registration of guests and compliance with legislation.

• Payment processors for securely handling transactions.

• External service providers for maintenance, cleaning, or technical support.

In all cases, we ensure that these parties comply with applicable privacy legislation and take appropriate security measures.

6. Your rights

You have the following rights regarding your personal data:

• Access and correction: You can request what data we have about you and request corrections.

• Deletion: You can request the deletion of your data unless it conflicts with legal obligations.

• Object: You can object to the use of your data for marketing purposes.

• Data transfer: You have the right to receive your data in a structured and readable format.

Requests regarding your data can be sent to ciao@pugliaffari.com. We strive to respond within 30 days.

7. Cookies and tracking

Our website uses cookies and tracking technologies to enhance the user experience and gather statistics. Cookies are small text files stored on your device that may contain information about your preferences and browsing behavior.

7.1 What cookies do we use?

• Essential cookies: These cookies are necessary for the correct functioning of the website.

• Analytical cookies: Help us gain insights into the use of the website and improve it.

• Marketing cookies: Used to show personalized ads based on your interests.

7.2 How can I manage cookies?

You can adjust your cookie preferences at any time via your browser settings. Additionally, we offer the option to disable certain cookies via our website settings. Please note that disabling cookies may affect the functionality of the website.

8. Changes to this privacy policy

We may adjust this privacy policy from time to time to comply with new legislation or to reflect changes in our services. The most recent version is always published on our website. We recommend checking this page regularly.

Do you have questions about this privacy policy? Feel free to contact us at ciao@pugliaffari.com.